Depending on your order quantity, we can ship by registered airmail, express or container. For express shipping, we normally use companies like EMS, FedEx, DHL, TNT, etc. All shipping methods expect for whole containers are door to door, so you need to do nothing but receive the package in your company or store. For container shipping, we can ship to your nearest dock or ship to your address directly. Every instrument is checked before shipping to make sure there is nothing wrong, and every shipment comes with a tracking number for you to trace your package.
We do shockproof & wetproof packaging for every instrument to ensure the package arrives in perfect condition. If by any chance it's damaged, we offer immediate refund or replacement upon checking your pictures without asking you to return the original package.
The delivery times and methods for different products are as below.
Violins, Violas, Cellos and Basses: approximately 2 weeks, express shipping.
Accessories: approximately 4 weeks for free shipping and about 2 weeks for expedited shipping.